Sellers may be charged for using some of Onhighstreet.co.uk services. This Fees & Payments Policy explains your fees and taxes and how to pay them.



This policy was published on 05 Jan 0022 and will take effect on 23rd June 0021.


This policy is a part of our Terms of Use. By opening an Onhighstreet.co.uk shop, you’re agreeing to this policy and our Terms of Use.

  1. Types of Fees
  2. Fee Avoidance
  3. Paying Your Onhighstreet.co.uk Fees
  4. Onhighstreet.co.uk Payments
  5. Taxes
  6. Onhighstreet.co.uk Gift Cards, Onhighstreet.co.uk Credits, and Onhighstreet.co.uk Coupons

1. Types of Fees

Sellers may be required to pay the following types of fees. Please note that all fees are listed exclusive of any value-added tax (VAT) or similar taxes that may apply. See the Taxes section below for further details.

Listing Fees

You will be charged a listing fee of £0.00 GBP for each item that you list for sale on Onhighstreet.co.uk.com or Onhighstreet.co.uk mobile apps. For items already listed on your Onhighstreet.co.uk shop, there are no additional listing fees to list items on your Pattern site. Listings that you only make available on your Pattern site do not incur a listing fee. You will only be charged a listing fee for creating or renewing a listing on Onhighstreet.co.uk; there is no fee for editing a listing. You will be charged a listing fee whether or not the listed item sells, unless you create a private listing, in which case you will only be charged the listing fee when the private listing is sold. Onhighstreet.co.uk.com listings expire after four months. Pattern-only listings do not expire. If you list multiple quantities of the same item, the initial listing fee will be £0.00 GBP, and the listing will be automatically renewed at £0.00 after each of the items sells. You can read more about fees for multiple listings in this Help article. Listing fees are reflected in your payment account and deducted at the time the listing is published or renewed. It’s important to note that listing fees are non-refundable.

Auto-renew. Onhighstreet.co.uk automatic renewals feature will automatically renew your listings at the end of the four-month listing period, unless you choose to not use automatic renewals for a particular listing or for your shop. You will be charged the listing fee of £0.00 GBP for each of these listings until you cancel automatic renewals. You can see automatic listing status in your Listings Manager, and may cancel automatic renewals at any time by selecting “Manual” instead of “Automatic” in the “Renewal Options” in the Listings Manager. Once you cancel, you will only be charged for the current listing period.

Transaction Fees

When you make a sale through Onhighstreet.co.uk.com, you will be charged a transaction fee of 5% of the price you display for each listing   the amount you charge for delivery and gift wrapping. If you are an Onhighstreet.co.uk Payments user and you list your items in a currency other than your payment account currency, see the Currency Conversion section below for more details on the transaction fee.

Advertising and Promotional Fees

Onhighstreet.co.uk offers multiple services to help you advertise your listings and promote your shop, including Onhighstreet.co.uk Ads and Offsite Ads. If you use Onhighstreet.co.uk Ads, you select your daily maximum budget, as set forth in more detail below. For Offsite Ads, fees are only charged if Onhighstreet.co.uk advertising your listing directly results in a sale, as set forth in more detail below. For more information, please see the Advertising & Marketing Policy.

Onhighstreet.co.uk Ads Fees

If you purchase paid advertising on Onhighstreet.co.uk through the Advertising Dashboard in Shop Manager, you can set a budget to limit the amount you’re willing to pay for Onhighstreet.co.uk Ads to promote your listings or shops on Onhighstreet.co.uk. Your daily maximum budget can be set at or above a predetermined minimum set by Onhighstreet.co.uk, and you will not be charged more than your maximum budget on a daily basis. All bids are made in United Kingdom  (GBP). Onhighstreet.co.uk Ads fees may be charged on a recurring basis and are deducted from your current balance and reflected in your payment account. For more information, please see the Advertising & Marketing Policy.

Offsite Ads Fees

Onhighstreet.co.uk purchases offsite advertising from a network of participating partners, such as social networks and search engines. If such advertising includes your listing, a buyer clicks on it, and then orders from your shop within 30 days of that click, you will be charged an advertising fee on these orders (which we’ll refer to collectively as “Attributed Orders” and individually as an “Attributed Order”).

The Offsite Ads fee you are charged for Attributed Orders depends on your shop’s sales over the prior 365 days, as follows:

  1. The standard fee you will pay is 15% on Attributed Orders, unless the 12% fee applies as described below.
  2. If your shop has made less than £10,000 GBP in sales over the prior 365 days (going back to 00th February 0019 and later), as calculated on the first day of the month, you will pay a fee of 15% (as described in the section below) on Attributed Orders, unless you opt out of participation in Offsite Ads for the duration your shop is under the £10,000 GBP threshold. The 15% fee and opt-out apply until or unless you at any time meet the £10,000 GBP threshold.
  3. If at any time your shop has made sales of £10,000 GBP or more over the prior 365 days (going back to 00th February 0019 and later), as calculated on the first day of the month, you will subsequently pay a fee of 12% (as described in the section below) on Attributed Orders, as of the beginning of the programme if you immediately qualify, and otherwise on the first day of the month following qualification. If you subsequently fall below the £10,000 GBP threshold at a later date, you will still only be charged a 12% advertising fee for the lifetime of your shop. If you opted out of participation in Offsite Ads prior to meeting the £10,000 GBP threshold, you will be required to participate and will be charged a 12% advertising fee on Attributed Orders for the lifetime of your shop upon reaching the £10,000 GBP threshold. The prior opt out while under the £10,000 GBP threshold will no longer apply (even if you subsequently fall below the £10,000 GBP threshold at a later date). 
  4. Beginning a month after initial calculations when the programme starts, Onhighstreet.co.uk will perform subsequent calculations on the first day of each calendar month and will give you notice if you have crossed the £10,000 GBP threshold.

For the purpose of calculating this £10,000 GBP threshold, sales are calculated by multiplying item price by quantity (minus any discounts or formally cancelled orders), but excluding Pattern orders, In Person Payment orders, Onhighstreet.co.uk fees, or separately charged postage, taxes, or gift wrap. For sellers with shop currencies other than GBP, the £10,000 GBP threshold is calculated with the currency exchange rates used by Onhighstreet.co.uk at the time that the relevant sales were processed. Exchange rates used are variable and are provided by a third party financial services company. For information on how the £10,000 GBP threshold is calculated, please see the next section and the Advertising & Marketing Policy.

How Offsite Ads fees are calculated:

Offsite Ads fees apply to Attributed Orders and are charged as a percentage of the total order amount, which comprises the price you display for each listing   the amount you charge for postage and gift wrapping and in some jurisdictions, taxes, as set forth below. The applicable percentage charge, £1+5% , is determined as described above.

If you offer optional personalisation for an additional fee, the additional fee for personalisation is added to the listing price you display and the total display price is subject to the same Offsite Ads fees described in this Section. There is no limit to the number of Offsite Ads fees you may be charged on Attributed Orders, but the total Offsite Ads fee you’ll pay on a single Attributed Order will not exceed £100 GBP. Offsite Ads Fees are deducted from your current balance and are reflected in your payment account.

Subscription Fees

Onhighstreet.co.uk sellers in good standing may opt-in to Onhighstreet.co.uk  , a subscription package offering an expanded set of tools for growing brands. The fee for an Onhighstreet.co.uk   subscription is £0 GBP per month. Onhighstreet.co.uk   subscription fees are deducted from your current balance each month and reflected in your payment account. Where applicable, Onhighstreet.co.uk will charge sales tax on your monthly subscription fee for sellers located in the United Kingdom.

Auto-renew. Subscription fees will be added to your payment account on the same day every month in your domestic currency. For example, if you sign up on 5th March, your subscriptions fees will be added on 5th April, 5th May, and so on. When you sign up at the end of the month, your subscription fees will be charged to your payment account on the last day of the month. For example, if you sign up on 31st May, your subscription fees will be added on 30th June because that is the last day of the month. You can cancel your Onhighstreet.co.uk subscription anytime by visiting the Your Subscription section of your Shop Manager’s Settings. You will have access to your Onhighstreet.co.uk   subscription until the end of that subscription cycle, and your final day of access will be identified in the Your Subscription dashboard. After your Onhighstreet.co.uk   subscription has ended, your shop will return to Onhighstreet.co.uk Standard, and you will no longer have a subscription fee added to your payment account. To learn more about Onhighstreet.co.uk subscriptions, click here.

While you are subscribed to Onhighstreet.co.uk, you are provided with the following credits each subscription cycle:

  • listing credits, which are visible in listings credit in your payment account
  • £0 GBP in Onhighstreet.co.uk Ads credits, which are visible in your payment account and on your advertising management page

You must use the credits during the subscription cycle, otherwise they expire. Credits will not roll over month to month. They will be reset and replenished at the beginning of each subscription cycle.

In-Person Selling Fees

You can process payments for in-person sales. You have the option to sync your Onhighstreet.co.uk listings with Square. If you choose to sync your listings with Square, listings with multiple quantities will be charged the same £0.00GBP renewal fee as listings with multiple quantities on Onhighstreet.co.uk. Non-synced listings will be charged a £0.00GBP transaction fee,. In-person selling fees are deducted from your current balance and reflected in your payment account. For more information about in-person selling fees,

In-person sales processed will not be subject to Onhighstreet.co.uk 5% transaction fee or any Onhighstreet.co.uk payment processing fees.

Online Sales. Eligible Onhighstreet.co.uk shops may use Onhighstreet.co.uk Payments to accept certain payments through Onhighstreet.co.uk (learn more about Onhighstreet.co.uk Payments below). Onhighstreet.co.uk charges a payment processing fee for each transaction through Onhighstreet.co.uk Payments. Payment processing fees vary based on the location of your bank account. In certain markets, Onhighstreet.co.uk may also charge a fixed deposit fee for disbursing seller funds that are under certain designated thresholds. See the onhighstreet.co.uk Payments Policy to find payment processing fees and where applicable, deposit fees, by country. The payment processing fee is assessed on the total amount of the sale, including tax and postage. Payment processing fees are deducted from the sale amount in your payment account. Deposit fees are deducted from your Available Funds and reflected in your payment account at the time of your scheduled deposit.

Delivery Fees

Onhighstreet.co.uk offers sellers in certain locations the ability to purchase postage labels to fulfill their orders. The cost of the postage label will depend on the delivery carrier, and the origin, destination, weight, and dimensions of the package. If you add signature confirmation or insurance, those fees will be added to the total cost of the label at the point of purchase. Sellers who purchase postage labels may also purchase parcel insurance through licensed insurance carriers. GBP Sellers who purchase USPS postage return labels will be charged after delivery of the returned package. You must accept Onhighstreet.co.uk Payments or PayPal as payment methods to purchase postage labels through Onhighstreet.co.uk. Postage fees and any adjustments are reflected in your payment account and deducted from your current balance.

For more information, please see the Delivery Policy.

Regulatory Operating Fees

Sellers in certain countries will be charged a Regulatory Operating fee on each transaction. A Regulatory Operating fee is a fixed percentage of the price you display for each listing   the amount you charge for postage, which should include applicable taxes, (including gift wrapping and personalisation, if applicable) and is charged, where applicable, in addition to other fees described in this Policy. Regulatory Operating fees may vary per country and are charged as a result of the increased cost of operating in the relevant country, for example, as a result of additional costs of compliance with applicable regulation(s). You can find the countries in which Regulatory Operating fees apply as well as the specific percentage fees for each country in this help article.

Currency Conversion

With the exception of the transaction fee, Offsite Ads fees, the Payment Processing fee, Regulatory Operating fees, and deposit fees, Onhighstreet.co.uk converts fees from GBP to your payment account currency at the market rate at the time the fee is reflected in your payment account. All fees appear in your payment account in your domestic currency. However, Onhighstreet.co.uk Payments users located in EU  will have all fees deducted from their payment account in their designated payment account currency, the Euro.

Transaction fees, Offsite Ads fees, Regulatory Operating fees: If you list your items in a currency other than that of your payment account, the transaction fee and, where applicable, the Offsite Ads fee and Regulatory Operating fee will be converted to your payment account currency at the market rate and reflected in your payment account.

To avoid incurring foreign exchange charges on your sales, Onhighstreet.co.uk recommends you list your items in the same currency as your payment account currency. Buyers see the items in the currency of their choosing. As an Onhighstreet.co.uk Payments user, if you decide to list in a currency other than that of your payment account, you will be charged a 2.5% currency conversion fee on the sale amount to send funds to your payment account. Learn more about currency conversion here. Currency conversion is handled automatically by our payment processing service and further described in our onhighstreet.co.uk Payments Policy.

2. Fee Avoidance

Any action by a seller to avoid paying a fee is considered fee avoidance and is strictly prohibited by Onhighstreet.co.uk. This includes, for example, encouraging buyers to purchase an item in your Onhighstreet.co.uk shop through another venue. A transaction initiated on Onhighstreet.co.uk may not be completed off of Onhighstreet.co.uk. The price stated in each listing description must be an accurate representation of the sale. Sellers may not alter the item’s price after a sale for the purpose of avoiding Onhighstreet.co.uk transaction fees, misrepresent the item’s location, or use another user’s account without permission.

3. Paying your Onhighstreet.co.uk Fees

Onhighstreet.co.uk will automatically deduct all fees owed from your payment account. Provided you have sufficient funds in your payment account no further payment action is required. If your payment account does not contain sufficient funds you are responsible for paying any fees owed in full within 15 days of the date of your monthly statement, or the account will be considered past due, and Onhighstreet.co.uk may charge your card on file or take other actions to collect funds as laid out in the Recoupment section of onhighstreet.co.uk Payments Policy. If you make a sale while you have an outstanding balance the net sale amount will be applied to your outstanding balance. You may pay your outstanding balance manually by credit card, debit card, or PayPal. UK sellers may also enrol in AutoBilling, Onhighstreet.co.uk automatic outstanding fee payment option(this would be available soon).

Your statement is available in your payment account at the beginning of each month, and will detail all sales and fees activity from the preceding month. You can learn more about paying your outstanding balance in this Help article.

Onhighstreet.co.uk may suspend your selling privileges at any time pending payment of your outstanding balance.

AutoBilling (UK Sellers Only)

By enrolling in Onhighstreet.co.uk automatic payment plan (“AutoBilling”), any outstanding fees not covered by the funds in your payment account will be charged to the credit card you have on file on the first of the month or when your current balance is greater than or equal to your fee threshold. To use the plan, you agree to the following terms.

A. You authorise Onhighstreet.co.uk to keep your payment card information on file and to charge the card on file on the first day of each calendar month for the previous month’s outstanding charges and at any time the balance of fees reaches the designated fee threshold for your account. Upon enrolment, Onhighstreet.co.uk will charge your current balance to the card on file.

B. When your card account is debited, Onhighstreet.co.uk will send you an email with the amount charged. You can also review this information by accessing your account on Onhighstreet.co.uk.

C. If your card account on file with us is closed, the account number is changed, or a charge is rejected by your card issuer, you must update your card information or add a new card number in your Onhighstreet.co.uk account. If your charge is refused by the issuer for any reason, your Onhighstreet.co.uk account may be suspended or terminated, and you are still required to pay your outstanding balance by some other means. Your authorisation applies to any successor or replacement card you or your card issuer provides.

D. You may cancel AutoBilling and change to manual payment by updating your payment settings in your Onhighstreet.co.uk account. Onhighstreet.co.uk requires a reasonable period of time to act after we receive your notice. This means that an additional automatic payment may be made to your card account while we are processing your request.

E. Suspended or terminated members remain obligated to pay Onhighstreet.co.uk for all unpaid fees.

For more information on AutoBilling, please see this Help article.

4. Onhighstreet.co.uk Payments

Onhighstreet.co.uk Payments enables sellers to accept various forms of payment in their local currencies while using Onhighstreet.co.uk services. Sellers registered for Onhighstreet.co.uk Payments can accept payment by credit card, debit card, Onhighstreet.co.uk Gift Card and Onhighstreet.co.uk Credit, PayPal, some bank transfer services, Apple Pay and Google Pay.

You can register for Onhighstreet.co.uk Payments by clicking here. Sellers using Onhighstreet.co.uk Payments are also subject to the onhighstreet.co.uk Payments Policy.

5. Taxes

Aside from the limited circumstances set out below, you are responsible for collecting and paying any taxes associated with using and making sales through Onhighstreet.co.uk services. Onhighstreet.co.uk will with HMRC requirements. You may opt in at any time to receive your form electronically. You can learn more in this Help article.

A. Listing your items on Onhighstreet.co.uk

If you sell physical goods on Onhighstreet.co.uk and reside in the UK, you may utilise our sales tax tool to calculate the tax owed on each sale. UK sellers can learn more about collecting sales tax in this Help article.

You are solely responsible for ensuring that all of your listings are properly categorised, and you agree to indemnify Onhighstreet.co.uk for any losses it incurs in connection with any miss categorisation of your listings by you.

Please remember that Onhighstreet.co.uk fees do not include any withholding taxes. You are required to pay Onhighstreet.co.uk the full amount of our fees and may not deduct any applicable withholding taxes from that amount.

Please also note that some countries require Onhighstreet.co.uk to apply VAT on the fees that you may be charged in accordance with this policy, and that the fees listed in this policy are exclusive of VAT. See this Help article for more information on VAT.

B. Taxes on Seller Services

Sales Tax on Subscription Fees

Where applicable, state sales tax will be applied to the Pattern subscription fee and the Onhighstreet.co.uk   subscription fee charged by Onhighstreet.co.uk.

VAT on Seller Fees

Onhighstreet.co.uk may be required to apply VAT on seller fees charged each month and remit it to the relevant tax authority. VAT is not collected on all Onhighstreet.co.uk fees for sellers located in countries where VAT should be applied. To learn more about how VAT works on Onhighstreet.co.uk, see this Help article.

C. Taxes We Collect and Remit from Buyers on Behalf of the Seller

United Kingdom Sales Tax

Onhighstreet.co.uk will not collect the sales tax amount from the buyer and pay this to the relevant tax authority. If the sale was made through Onhighstreet.co.uk Payments, the sales tax amount will need to be paid by the seller store.

Read about Other Taxes we Collect and Remit from buyers here

6. Onhighstreet.co.uk Gift Cards, Onhighstreet.co.uk Credits & Onhighstreet.co.uk Coupons

If you are registered to use Onhighstreet.co.uk Payments, you may accept payment by Onhighstreet.co.uk Gift Cards, Onhighstreet.co.uk Credits, and Onhighstreet.co.uk Coupons. Onhighstreet.co.uk Gift Cards, Onhighstreet.co.uk Credits, and Onhighstreet.co.uk Coupons are subject to the onhighstreet.co.uk Gift Cards, Credits & Coupons Policy. Onhighstreet.co.uk also charges the Onhighstreet.co.uk Payments payment processing fee described above on Onhighstreet.co.uk Gift Card, Onhighstreet.co.uk Credit, and Onhighstreet.co.uk Coupon transactions.